How does Domino's assess the success of its managers?

The method by which Domino's assesses the success of its managers centers on a comprehensive evaluation that includes sales growth, employee turnover rates, and customer feedback. Each of these factors provides critical insights into the overall performance of a manager and their effectiveness in running a store.

Sales growth is a direct indicator of how well a manager is performing in driving business outcomes. Higher sales often reflect successful marketing efforts, efficient operations, and a quality product offering. Employee turnover rates are equally important because they can indicate the health of the workplace culture. High turnover might suggest issues with managerial practices, whereas lower turnover can signify a positive work environment fostered by strong managerial skills. Customer feedback is vital as it reveals how well the manager meets consumer expectations and maintains service standards. Positive customer experiences typically lead to repeat business and good word-of-mouth referrals.

In contrast to focusing solely on creativity in menu design, customer complaints, or personal relationships, this method offers a balanced and performance-oriented approach to managerial assessment. It allows Domino's to identify strengths and areas for improvement based on concrete performance metrics and qualitative feedback, which together paint a clearer picture of a manager's overall effectiveness.